Terms and Conditions

Our terms

1. These terms

1.1       What these terms cover. These are the terms and conditions on which we provide the   therapy consultation service (“Consultation Service”) to allow you to book a consultation with a qualified counsellor/therapist (“Consultation”).

1.2       Why you should read them. Please read these terms carefully before continuing. These terms tell you who we are, how we will provide the Service to you, how you and we may change, what to do if there is a problem and other important information.

2.         Information about us and how to contact us

2.1       Who we are. We are [Therapease Limited] a [company registered in England and Wales. [Our company registration number is [11306656] and our registered office is at [1 Tower Close, London, SE20 8NH].

2.2       How to contact us. You can contact us by writing to us at info@therapease.co.uk


2.3       How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.


2.4       "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.


3.         The Consultation Service


3.1       The Consultation Service enables you to access a trained professional [counsellor/therapist] to allow you to discuss what therapies you may require and the options that are available. 


3.2       We provide an introduction service. The Counsellors/therapists are neither our employees nor agents nor representatives. Furthermore, we assume no responsibility for any act or omission of any Counsellor/therapists.


3.3       We make no representation or warranty whatsoever as to whether you will find the Counsellor/Therapy Service relevant, useful, correct, relevant, satisfactory or suitable to your needs.


3.4       While we may try to do so from time to time, in our sole discretion, you acknowledge that we do not represent to verify, and do not guarantee the verification of, the skills, degrees, qualifications, licensure, certification, credentials, competence or background of any Counsellor. It is your responsibility to conduct independent verification regarding any Counsellor that provides you with the Consultation Service and we strongly recommend that you will conduct this verification prior to communicating with any Counsellor through the Consultation Service and on a continuous basis as you use the Consultation Service.


3.5       Your relationship relating to the Consultation is strictly with the Counsellor (you are provided with details of). We are not involved in any way with that relationship or any part of the Consultation (whether provided through the Consultation Service or not).


4.         Using the Consultation Service


4.1       You can access the Consultation Service to book a Consultation by clicking on (Arrange Consultation).


4.2       You will be guided through a registration process and once you have entered your payment details, you will be issued with a unique reference number that entitles you to one 30 minute Consultation.


4.3       Each unique reference number may only be used once and any further Consultation will require a further unique reference number.


4.4       Our acceptance of your request will take place when we issue you with the unique reference number, at which point a contract will come into existence between you and us.


4.5       You may then telephone the number provided, quote the unique reference number, and book the Consultation.


4.6       At the conclusion of the Consultation, you will be provided with details of up to three therapists over the phone. If you are unable to write down the details of the therapists, you shall be able to call back and will be given the details again by a service representative.


4.7       The unique reference number must be used within 12 months of the date upon which it is issued.


4.8       If we cannot accept your request. If we are unable to accept your request, we will inform you of this and will not charge you for the Consultation. 


5.         Your rights to end the contract


5.1       Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at 5.1.1 to 5.1.4 below the contract will end immediately and we will refund you in full for any Consultation which has not been provided to you. The reasons are:


5.1.1    We have told you about an upcoming change to the Consultation Service or these terms which you do not agree to;


5.1.2    We have told you about an error in the price or description of the Consultation Service you have requested and you do not wish to proceed;


5.1.3    There is a risk that supply of the Consultation Service may be significantly delayed because of events outside our control;


5.1.4    We have suspended the Consultation Service for technical reasons, or notify you we are going to suspend it for technical reasons, in each case for a period of more than 7 days; or


5.1.5    you have a legal right to end the contract because of something we have done wrong.


5.2       Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products and services bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.


5.3       When you don't have the right to change your mind:

You do not have a right to change your mind in respect of the Consultation Service once it has been completed, even if the cancellation period is still running.


6.         How to end the contract with us (including if you have changed your mind)


6.1       Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:


6.1.1    Email. Email us at info@therapease.co.uk]. Please provide your name, home address, details of the order and, where available, your phone number and email address.




6.2       How we will refund you. We will refund you the price you paid for the Consultation Service provided you have not used the unique reference number to access a Consultation. 


6.3       When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days of your telling us you have changed your mind


7.         Our rights to end the contract


7.1       We may end the contract if you break it. We may end the contract for the Consultation Service at any time by writing to you if:


7.1.1    you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due; Not sure this will ever be relevant. Leave in?


7.1.2    you do not, provide us with accurate and complete information that is necessary for us to provide the Consultation Service; or


7.1.3    you do not use the unique reference number to book a consultation within 12 months from the date upon which it is issued. Part of the value for companies may be that this number does not expire. Is there an issue with removing the 12 month caveat?


8.         If there is a problem with the Consultation Service


8.1       How to tell us about problems. If you have any questions or complaints about the Consultation Service, please contact us. write to us  at info@therapease.co.uk


8.2       Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.

Summary of your key legal rights This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06. The Consumer Rights Act 2015 says: a) You can ask us to repeat the Consultation Service if it's not carried out with reasonable care and skill, or get some money back if we can’t resolve the problem. b) If you haven't agreed a price beforehand, what you're asked to pay must be reasonable. c) If you haven't agreed a time beforehand, it must be carried out within a reasonable time. See also Exercising your right to change your mind (Consumer Contracts Regulations 2013).


9.         Price and payment


9.1       Where to find the price for the Consultation Service. The price of the Consultation Service (As far as I am aware, the service is VAT exempt. VAT is not included in the cost)will be the price indicated on the website pages when you placed your request. We take all reasonable care to ensure that the price of the Consultation Service advised to you is correct. However please see clause 9.2 for what happens if we discover an error in the price of the product you order.


9.2       What happens if we got the price wrong. It is always possible that, despite our best efforts, due to a technical error the price of the Consultation Service, stated on the website, may be incorrect. We will normally check prices before accepting your request so that, where the correct Consultation Service price at your request date is less than our stated price at your request date, we will charge the lower amount. If the correct Consultation Service price at your request date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your request where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.


9.3       When you must pay and how you must pay. We accept payment with most major credit cards. You must pay the full price of the Consultation Service by credit or debit card as part of the online request process prior to the unique reference number being issued.


10.       Our responsibility for loss or damage suffered by you


10.1     We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.


10.2     We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Consultation Service under the Consumer Protection Act 1987


11.       How we may use your personal information

How we may use your personal information. We will only use your personal information as set out in our privacy policy.

12.       Other important terms


12.1     We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. 


12.2     You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. 


12.3     Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.


12.4     If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.


12.5     Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. 


12.6     Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.